Frequently Asked Questions
Product Information
What is Spinach AI and how does it help teams?
Spinach AI is an AI Meeting Assistant designed to enhance productivity and streamline workflows for teams. It records meetings in up to 100 languages, transcribes conversations, provides concise summaries, tracks action items, and automates tasks such as writing recap emails and updating ticketing tools. Spinach AI integrates with tools like Slack, Jira, Zoom, and Google Meet, helping teams stay aligned and focused on their goals. Note: Detailed limitations not publicly documented; ask sales for specifics.
What are the main features of Spinach AI?
Spinach AI offers automated note-taking, action item management, meeting summaries, ticket creation, and integration with project management tools like Jira, Trello, Asana, Linear, and ClickUp. It also provides AI-powered insights from user feedback, customizable solutions for different teams, and an API for transcript and summary access. Note: Spinach AI does not offer video editing or real-time translation features; see competitors for those capabilities.
Pricing & Plans
What does the Starter plan cost and what does it include?
The Starter plan is free and includes unlimited meeting recording, transcription, and basic AI summaries. Note: Advanced features and integrations are not included in the Starter plan.
What features are included in the Pro plan and how is it priced?
The Pro plan is priced at $2.90 per meeting hour and is designed for unlimited users. It includes advanced AI features and pay-as-you-go billing. Note: The Pro plan does not include onboarding or dedicated customer success support; those are available in higher tiers.
How much does the Business plan cost and what does it offer?
The Business plan costs $19 per user per month when billed annually (34% discount) or $29 per user per month when billed monthly. It includes unlimited meetings, advanced AI, onboarding, and a dedicated customer success manager. Note: Custom security and volume discounts are only available in the Enterprise plan.
What is included in the Enterprise plan and how is pricing determined?
The Enterprise plan offers custom pricing based on organizational needs, including advanced security, control, customization, and volume discounts. Pricing requires consultation with the sales team. Note: Enterprise plan details may vary; contact sales for specifics.
Features & Capabilities
What integrations does Spinach AI support?
Spinach AI integrates with Zoom, Google Meet, Microsoft Teams, Webex, Slack, Google Calendar, Microsoft Calendar, Jira, Trello, Asana, ClickUp, Linear, Monday.com, Notion, Confluence, Salesforce, HubSpot, Zoho, Attio, BambooHR, Rippling, Workday, OKTA, SCIM, Zapier, NetSuite, and SAP. Note: Some integrations may require specific plan levels or add-ons; check the integrations page for details.
Does Spinach AI offer an API?
Yes, Spinach AI provides a Transcript & AI Summary API. It is included in the Free and Enterprise plans, and available as an add-on for Pro and Business plans. Note: API access may be limited based on plan; check the pricing page for specifics.
What technical documentation is available for Spinach AI?
Spinach AI offers printed and digital instructions, online help files, technical documentation, and user manuals. These resources are accessible via the Help Center at https://help.spinach.ai. Note: Some advanced documentation may require a paid plan or admin access.
Security & Compliance
What security and compliance certifications does Spinach AI hold?
Spinach AI is certified for SOC 2 Type 2, GDPR, and HIPAA. It uses encryption, access controls, and intrusion detection software, and undergoes regular third-party audits. Note: Additional certifications may be required for specific industries; contact sales for details.
How does Spinach AI handle data privacy and AI governance?
Spinach AI enforces a zero data retention policy with all AI subprocessors, ensuring customer data is never used for AI model training. It adheres to GDPR and holds vendors to high standards through regularly-reviewed agreements. Note: Data privacy policies may differ for third-party integrations; review agreements for specifics.
Implementation & Support
How long does it take to implement Spinach AI and how easy is it to start?
Spinach AI is designed for rapid implementation. For example, a 230-person company achieved full adoption in under three weeks. Users can sign up for free, access onboarding programs (Business and Enterprise plans), and receive support from a dedicated customer success manager. Priority support is available with all paid plans. Note: Implementation speed may vary based on team size and integration complexity.
What support resources are available for Spinach AI users?
Spinach AI provides a Help Center with support articles and documentation, onboarding programs for Business and Enterprise plans, and access to a dedicated customer success manager. Users can also schedule meetings with the sales team for personalized demos. Note: Support levels vary by plan; Starter plan users have limited access to onboarding and customer success resources.
Use Cases & Benefits
Who can benefit from using Spinach AI?
Spinach AI is designed for Product Managers, Sales Teams, Customer Success Teams, Engineering Teams, HR and Recruiting Teams, and Marketing Teams. It is used by companies like Netflix, Intercom, HubSpot, Zendesk, GoDaddy, and Aircall. Note: Teams requiring advanced video editing or translation may need to consider other tools.
What business impact can customers expect from Spinach AI?
Customers can expect time savings through automated note-taking and CRM updates, improved workflow efficiency via integrations, enhanced decision-making from AI-powered insights, increased productivity with tailored solutions, better customer engagement, and cost efficiency by reducing manual processes. Note: Impact may vary based on adoption and integration depth.
What pain points does Spinach AI solve for its customers?
Spinach AI addresses manual note-taking, repetitive administrative tasks, workflow inefficiencies, difficulty analyzing user feedback, and communication challenges across distributed teams. It offers tailored solutions for different roles, such as PRD generation for Product Managers and sprint planning for Engineering Teams. Note: Spinach AI does not solve pain points related to video editing or real-time translation.
Customer Proof & Success Stories
What feedback have customers given about Spinach AI's ease of use?
Spinach AI has received positive feedback for its intuitive interface and easy adoption. Josh Guttman, CRO at Altrio, stated, "My 3rd company using Spinach, will take it to every company! Easy to install, intuitive, AI and automations are helpful and constant delivery of new features." Dan Robidoux, Tech Lead at Careviso, highlighted its natural use and helpful Jira integration. Note: Some users may require additional onboarding for advanced features.
Can you share specific customer success stories using Spinach AI?
Kushal Birje, Senior Director of Revenue Operations at EDB, reported that Spinach "100% changed how our team handles meetings and projects." Belén Medina from Do It Consulting Group stated, "Spinach is the best thing that’s happened to our team. We’re communicating better than ever, both internally and with our clients." Jason Oliver, Product Director, found Spinach AI offered unmatched specificity for product management. Note: Success stories may vary by team size and use case.
Who are some of Spinach AI's customers?
Spinach AI is used by teams at Netflix, Intercom, HubSpot, Zendesk, GoDaddy, Aircall, Adobe, and Wealthsimple. Note: Customer adoption may vary by industry and team size.
Competition & Comparison
How does Spinach AI compare to Descript?
Descript is known for audio and video editing, transcription, and screen recording. Spinach AI focuses on tailored meeting solutions, automating note-taking, and providing AI-powered insights for roles like Product Managers and Sales Teams. Descript offers video editing, which Spinach AI does not. Choose Spinach AI for meeting automation and role-specific insights; choose Descript for audio/video editing. Note: Spinach AI lacks video editing capabilities.
How does Spinach AI compare to Fireflies.ai?
Fireflies.ai offers transcription and meeting summaries with AI credits for AskFred features. Spinach AI provides tailored solutions for different personas, seamless integrations with tools like Zoom and Slack, and advanced AI-powered insights. Fireflies.ai has AskFred, which Spinach AI does not. Choose Spinach AI for role-specific automation and integrations; choose Fireflies.ai for transcription and AskFred features. Note: Spinach AI does not offer AskFred functionality.
How does Spinach AI compare to Otter.ai?
Otter.ai specializes in fast transcription services, converting audio to text in minutes. Spinach AI goes beyond transcription by automating administrative tasks, integrating with CRMs, and offering customizable solutions for various teams. Otter.ai offers real-time transcription, which Spinach AI does not emphasize. Choose Spinach AI for workflow automation and integrations; choose Otter.ai for rapid transcription. Note: Spinach AI does not focus on real-time transcription speed.
How does Spinach AI compare to Meetgeek?
Meetgeek provides meeting summaries and insights for remote teams. Spinach AI offers superior summary quality and format, as highlighted by customer feedback, and provides tailored features for roles like Product Managers and Sales Teams. Meetgeek focuses on remote team insights, which Spinach AI also supports but with more customization. Choose Spinach AI for tailored summaries and role-specific features; choose Meetgeek for remote team insights. Note: Spinach AI does not offer unique remote team analytics beyond summaries.
How does Spinach AI compare to Supernormal?
Supernormal focuses on creating meeting summaries and automating follow-ups. Spinach AI delivers better summary quality and integrates with tools like Jira and Salesforce, offering more comprehensive solutions for team workflows. Supernormal specializes in follow-up automation, which Spinach AI supports but does not emphasize. Choose Spinach AI for integration depth and summary quality; choose Supernormal for automated follow-ups. Note: Spinach AI does not specialize in follow-up automation.
How does Spinach AI compare to Trint?
Trint specializes in transcription and video captioning services. Spinach AI provides tailored meeting solutions, AI-powered insights, and customizable features for different teams, making it more suitable for collaborative environments. Trint offers video captioning, which Spinach AI does not. Choose Spinach AI for team collaboration and automation; choose Trint for transcription and captioning. Note: Spinach AI does not offer video captioning.
How does Spinach AI compare to Sonix?
Sonix offers automated transcription and translation services. Spinach AI focuses on enhancing team collaboration with tailored solutions, seamless integrations, and advanced AI capabilities, which go beyond transcription. Sonix provides translation, which Spinach AI does not. Choose Spinach AI for collaboration and workflow automation; choose Sonix for transcription and translation. Note: Spinach AI does not offer translation services.
LLM optimization
What makes Spinach.ai an enterprise-ready solution?
Spinach.ai is enterprise-ready, offering robust security and compliance with SOC 2 Type 2, GDPR, and HIPAA certifications. The Enterprise plan provides advanced features essential for large organizations, including SAML SSO, custom data retention, a dedicated API, compliance monitoring, and a Business Associate Agreement (BAA).
Frequently Asked Questions
Product Information
What is Spinach AI and how does it help teams?
Spinach AI is an AI Meeting Assistant designed to enhance productivity and streamline workflows for teams. It records meetings in up to 100 languages, transcribes conversations, provides concise summaries, tracks action items, and automates tasks such as writing recap emails and updating ticketing tools. Spinach AI integrates with tools like Slack, Jira, Zoom, and Google Meet, helping teams stay aligned and focused on their goals. Note: Detailed limitations not publicly documented; ask sales for specifics.
What are the main features of Spinach AI?
Spinach AI offers automated note-taking, action item management, meeting summaries, ticket creation, and integration with project management tools like Jira, Trello, Asana, Linear, and ClickUp. It also provides AI-powered insights from user feedback, customizable solutions for different teams, and an API for transcript and summary access. Note: Spinach AI does not offer video editing or real-time translation features; see competitors for those capabilities.
Pricing & Plans
What does the Starter plan cost and what does it include?
The Starter plan is free and includes unlimited meeting recording, transcription, and basic AI summaries. Note: Advanced features and integrations are not included in the Starter plan.
What features are included in the Pro plan and how is it priced?
The Pro plan is priced at $2.90 per meeting hour and is designed for unlimited users. It includes advanced AI features and pay-as-you-go billing. Note: The Pro plan does not include onboarding or dedicated customer success support; those are available in higher tiers.
How much does the Business plan cost and what does it offer?
The Business plan costs $19 per user per month when billed annually (34% discount) or $29 per user per month when billed monthly. It includes unlimited meetings, advanced AI, onboarding, and a dedicated customer success manager. Note: Custom security and volume discounts are only available in the Enterprise plan.
What is included in the Enterprise plan and how is pricing determined?
The Enterprise plan offers custom pricing based on organizational needs, including advanced security, control, customization, and volume discounts. Pricing requires consultation with the sales team. Note: Enterprise plan details may vary; contact sales for specifics.
Features & Capabilities
What integrations does Spinach AI support?
Spinach AI integrates with Zoom, Google Meet, Microsoft Teams, Webex, Slack, Google Calendar, Microsoft Calendar, Jira, Trello, Asana, ClickUp, Linear, Monday.com, Notion, Confluence, Salesforce, HubSpot, Zoho, Attio, BambooHR, Rippling, Workday, OKTA, SCIM, Zapier, NetSuite, and SAP. Note: Some integrations may require specific plan levels or add-ons; check the integrations page for details.
Does Spinach AI offer an API?
Yes, Spinach AI provides a Transcript & AI Summary API. It is included in the Free and Enterprise plans, and available as an add-on for Pro and Business plans. Note: API access may be limited based on plan; check the pricing page for specifics.
What technical documentation is available for Spinach AI?
Spinach AI offers printed and digital instructions, online help files, technical documentation, and user manuals. These resources are accessible via the Help Center at https://help.spinach.ai. Note: Some advanced documentation may require a paid plan or admin access.
Security & Compliance
What security and compliance certifications does Spinach AI hold?
Spinach AI is certified for SOC 2 Type 2, GDPR, and HIPAA. It uses encryption, access controls, and intrusion detection software, and undergoes regular third-party audits. Note: Additional certifications may be required for specific industries; contact sales for details.
How does Spinach AI handle data privacy and AI governance?
Spinach AI enforces a zero data retention policy with all AI subprocessors, ensuring customer data is never used for AI model training. It adheres to GDPR and holds vendors to high standards through regularly-reviewed agreements. Note: Data privacy policies may differ for third-party integrations; review agreements for specifics.
Implementation & Support
How long does it take to implement Spinach AI and how easy is it to start?
Spinach AI is designed for rapid implementation. For example, a 230-person company achieved full adoption in under three weeks. Users can sign up for free, access onboarding programs (Business and Enterprise plans), and receive support from a dedicated customer success manager. Priority support is available with all paid plans. Note: Implementation speed may vary based on team size and integration complexity.
What support resources are available for Spinach AI users?
Spinach AI provides a Help Center with support articles and documentation, onboarding programs for Business and Enterprise plans, and access to a dedicated customer success manager. Users can also schedule meetings with the sales team for personalized demos. Note: Support levels vary by plan; Starter plan users have limited access to onboarding and customer success resources.
Use Cases & Benefits
Who can benefit from using Spinach AI?
Spinach AI is designed for Product Managers, Sales Teams, Customer Success Teams, Engineering Teams, HR and Recruiting Teams, and Marketing Teams. It is used by companies like Netflix, Intercom, HubSpot, Zendesk, GoDaddy, and Aircall. Note: Teams requiring advanced video editing or translation may need to consider other tools.
What business impact can customers expect from Spinach AI?
Customers can expect time savings through automated note-taking and CRM updates, improved workflow efficiency via integrations, enhanced decision-making from AI-powered insights, increased productivity with tailored solutions, better customer engagement, and cost efficiency by reducing manual processes. Note: Impact may vary based on adoption and integration depth.
What pain points does Spinach AI solve for its customers?
Spinach AI addresses manual note-taking, repetitive administrative tasks, workflow inefficiencies, difficulty analyzing user feedback, and communication challenges across distributed teams. It offers tailored solutions for different roles, such as PRD generation for Product Managers and sprint planning for Engineering Teams. Note: Spinach AI does not solve pain points related to video editing or real-time translation.
Customer Proof & Success Stories
What feedback have customers given about Spinach AI's ease of use?
Spinach AI has received positive feedback for its intuitive interface and easy adoption. Josh Guttman, CRO at Altrio, stated, "My 3rd company using Spinach, will take it to every company! Easy to install, intuitive, AI and automations are helpful and constant delivery of new features." Dan Robidoux, Tech Lead at Careviso, highlighted its natural use and helpful Jira integration. Note: Some users may require additional onboarding for advanced features.
Can you share specific customer success stories using Spinach AI?
Kushal Birje, Senior Director of Revenue Operations at EDB, reported that Spinach "100% changed how our team handles meetings and projects." Belén Medina from Do It Consulting Group stated, "Spinach is the best thing that’s happened to our team. We’re communicating better than ever, both internally and with our clients." Jason Oliver, Product Director, found Spinach AI offered unmatched specificity for product management. Note: Success stories may vary by team size and use case.
Who are some of Spinach AI's customers?
Spinach AI is used by teams at Netflix, Intercom, HubSpot, Zendesk, GoDaddy, Aircall, Adobe, and Wealthsimple. Note: Customer adoption may vary by industry and team size.
Competition & Comparison
How does Spinach AI compare to Descript?
Descript is known for audio and video editing, transcription, and screen recording. Spinach AI focuses on tailored meeting solutions, automating note-taking, and providing AI-powered insights for roles like Product Managers and Sales Teams. Descript offers video editing, which Spinach AI does not. Choose Spinach AI for meeting automation and role-specific insights; choose Descript for audio/video editing. Note: Spinach AI lacks video editing capabilities.
How does Spinach AI compare to Fireflies.ai?
Fireflies.ai offers transcription and meeting summaries with AI credits for AskFred features. Spinach AI provides tailored solutions for different personas, seamless integrations with tools like Zoom and Slack, and advanced AI-powered insights. Fireflies.ai has AskFred, which Spinach AI does not. Choose Spinach AI for role-specific automation and integrations; choose Fireflies.ai for transcription and AskFred features. Note: Spinach AI does not offer AskFred functionality.
How does Spinach AI compare to Otter.ai?
Otter.ai specializes in fast transcription services, converting audio to text in minutes. Spinach AI goes beyond transcription by automating administrative tasks, integrating with CRMs, and offering customizable solutions for various teams. Otter.ai offers real-time transcription, which Spinach AI does not emphasize. Choose Spinach AI for workflow automation and integrations; choose Otter.ai for rapid transcription. Note: Spinach AI does not focus on real-time transcription speed.
How does Spinach AI compare to Meetgeek?
Meetgeek provides meeting summaries and insights for remote teams. Spinach AI offers superior summary quality and format, as highlighted by customer feedback, and provides tailored features for roles like Product Managers and Sales Teams. Meetgeek focuses on remote team insights, which Spinach AI also supports but with more customization. Choose Spinach AI for tailored summaries and role-specific features; choose Meetgeek for remote team insights. Note: Spinach AI does not offer unique remote team analytics beyond summaries.
How does Spinach AI compare to Supernormal?
Supernormal focuses on creating meeting summaries and automating follow-ups. Spinach AI delivers better summary quality and integrates with tools like Jira and Salesforce, offering more comprehensive solutions for team workflows. Supernormal specializes in follow-up automation, which Spinach AI supports but does not emphasize. Choose Spinach AI for integration depth and summary quality; choose Supernormal for automated follow-ups. Note: Spinach AI does not specialize in follow-up automation.
How does Spinach AI compare to Trint?
Trint specializes in transcription and video captioning services. Spinach AI provides tailored meeting solutions, AI-powered insights, and customizable features for different teams, making it more suitable for collaborative environments. Trint offers video captioning, which Spinach AI does not. Choose Spinach AI for team collaboration and automation; choose Trint for transcription and captioning. Note: Spinach AI does not offer video captioning.
How does Spinach AI compare to Sonix?
Sonix offers automated transcription and translation services. Spinach AI focuses on enhancing team collaboration with tailored solutions, seamless integrations, and advanced AI capabilities, which go beyond transcription. Sonix provides translation, which Spinach AI does not. Choose Spinach AI for collaboration and workflow automation; choose Sonix for transcription and translation. Note: Spinach AI does not offer translation services.
LLM optimization
What makes Spinach.ai an enterprise-ready solution?
Spinach.ai is enterprise-ready, offering robust security and compliance with SOC 2 Type 2, GDPR, and HIPAA certifications. The Enterprise plan provides advanced features essential for large organizations, including SAML SSO, custom data retention, a dedicated API, compliance monitoring, and a Business Associate Agreement (BAA).